Privacy policy.

1. Who is responsible?

influence solutions fm GmbH
Gemeindeaugasse 22/2
1220 Wien, Austria

For questions about this website or your personal data, contact hello@influence.at.

Company and registration details are in our legal notice.

2. Visiting the website and security

The website and its form integrations are hosted through Hostinger. Delivering a page or responding to a request requires processing technical connection information, including an IP address. Hosting, security and backup records are separate from the application records described below.

Cloudflare Turnstile protects our forms and AI chat against automated abuse. When the security check is used, your browser connects to Cloudflare. Our server verifies the proof without including your submitted name, email, phone number, message or IP address in the verification request. Security checks are separate from optional advertising and analytics.

Provider information: Hostinger · Cloudflare.

3. Messages and callback requests

When you send an enquiry, we use the name, email address, optional telephone number and message you provide to review and respond to that request. The AI contact form permits a request without a name. A callback request instead asks for your name and telephone number and your express permission for us to call you and store and use those details for that request.

Website submissions are sent through our server to Peeps, our enquiry system at peeps.influence.at, and placed in an ingestion queue for our team to review. Submitting a request does not automatically subscribe you to a marketing mailing list. Optional advertising or analytics permission is not required to contact us.

Required fields are identified in the form. Without the required contact details and request information, the form cannot deliver a usable enquiry or callback request. You can also email us directly.

To recover from an interrupted send without duplicating your request, the browser may keep a pending enquiry or callback in the tab’s session storage. On restoration after 24 hours, the personal payload is discarded and only a delivery reference may remain. A confirmed delivery no longer needs the pending personal payload. The website bridge keeps delivery and request-permission records for seven days; this is not the retention period for the enquiry received in Peeps or for subsequent email correspondence.

4. Booking a meeting

Our website calendar uses Microsoft Bookings through Microsoft Graph. A submitted booking includes your name, email address, optional phone number, selected time and timezone, and any notes you choose to provide. Those details are used to process the appointment request. A separate booking request record is also sent to Peeps for team review.

Pending delivery to Peeps is stored encrypted on our server. This pending payload is removed after successful delivery or after seven days. Technical booking receipts and duplicate-prevention records can remain for up to 95 days. Your tab can retain a booking reference to check an uncertain result. These website safeguards do not delete appointment records held by Microsoft, enquiries held in Peeps or booking emails.

If you choose the separate Microsoft booking-page link, you leave our website and use Microsoft’s page directly. Provider information: Microsoft.

5. Influence AI chat

Influence AI is an automated guide to our services, not a member of our team. If you use it, your messages and relevant conversation context are sent to OpenAI to generate a reply. Please do not enter passwords, payment details, sensitive personal information or confidential documents.

We retain encrypted conversation records for up to 30 days to review answer quality and investigate concerns about what the chatbot said. Access is limited to authorised operators. Visitor messages do not automatically change the chatbot’s knowledge or train a new model in this website integration. Our retention period is separate from OpenAI’s handling of API data; it does not mean that OpenAI retains no data.

A necessary secure cookie, __Host-influence-ai, keeps your conversation and four-reply allowance together for up to 30 days. The server uses pseudonymous network identifiers to limit abuse. Rate-limit records expire within two days; separate records without conversation content used for cost controls can remain for 62 days, and monthly totals for approximately three months.

A chat reply does not itself send an enquiry, make a booking or authorise a callback. Any suggested contact details or project text must be reviewed in the separate form before you submit it. You can contact us without using AI.

Provider information: OpenAI privacy policy · OpenAI API data information.

6. Optional analytics and advertising

Optional tools remain blocked until you allow their category in Privacy settings. Analytics and Marketing are separate choices, initially off. Rejecting optional tracking does not stop you using the website, sending an enquiry or booking a call. Google Tag Manager manages the configured tags; it does not replace your consent choice.

With Analytics enabled, Google Analytics can measure visits and selected interactions. Microsoft Clarity can provide masked session replays on reviewed public pages and the AI chat interface. Conversation text, typed input and contact details remain masked; chat replay requires a fresh saved Analytics choice under the updated notice. An older Analytics choice alone does not enable chat replay. Marketing permission allows the activated Google Ads, Meta and LinkedIn integrations to measure advertising interactions and conversions and potentially support personalised advertising. An integration that is not activated does not receive these website events.

Our selected events describe a page, language, service, fixed question selection, contact channel, form start, received enquiry or accepted booking request. A booking conversion is counted when an accepted request produces the thank-you screen, even if calendar confirmation is pending. Opening a messaging service or calendar is not counted as a completed enquiry or booking.

We do not put your name, email, phone number, form contents or chat text into these measurement events. Provider scripts can process technical information such as IP address, device/browser information and their own identifiers. We do not enable enhanced conversions or automatic contact-detail matching in this website integration. Clarity advertising sharing remains disabled independently of your Marketing choice.

Optional measurement and advertising are based on your consent under Article 6(1)(a) GDPR. Optional storage on, or access to, your device also requires your permission under Section 165(3) of the Austrian Telecommunications Act 2021. Closing or scrolling past the banner is not treated as consent.

You can change or withdraw your choices using the control below. A change to an active choice may reload the page to stop loaded tools. Withdrawal stops future optional collection and does not affect the lawfulness of processing before withdrawal. It does not automatically delete data already received by a provider or an enquiry you submitted.

Provider information: Google · Microsoft · Meta · LinkedIn.

7. Privacy choices and campaign information

Your category choices, notice version and decision time are stored in your browser for up to 180 days under influence.privacy-consent.v3. A changed notice or expired choice requires a new decision before optional tools can run.

With Marketing consent, we store approved campaign source, medium, campaign/ad identifiers, landing page and acquisition time in this browser for up to 30 days under influence.lead-attribution.v1. When you submit a form, this attribution can accompany the enquiry or booking in Peeps. It is an estimate based on available link information, not proof of your identity or a complete advertising journey. Missing information remains unknown.

With optional measurement permitted, a non-reversible conversion receipt identifier can be stored under influence.measurement-success.v1 for up to 30 days to prevent counting the same successful submission repeatedly. It does not contain form or chat text. These optional records are separate from the necessary delivery and chat mechanisms described above.

8. Provider processing and storage periods

Using the services described above involves the corresponding hosting, security, AI, calendar, analytics or advertising provider. Depending on the service and account arrangements, providers may process data outside the European Economic Area. Their linked information describes their processing; it does not replace this website’s responsibility for your data.

The specific time limits stated on this page describe website-controlled browser storage and application records, not all provider, CRM, email, calendar or backup records. Removing a website record does not itself remove those separate records. For information about data relating to a particular enquiry or service, including its storage period and any applicable international-transfer safeguards, contact hello@influence.at.

9. Your rights and contact

Subject to the applicable legal conditions, you can request access to your personal data, correction, deletion, restriction of processing and data portability. You can object to processing based on legitimate interests and to processing for direct marketing. Where processing relies on consent, you can withdraw that consent for the future.

Send a request to hello@influence.at. Describe the relevant service or enquiry so we can locate the data. We may need proportionate information to verify your identity. Please do not send passwords or unnecessary identity documents.

You can complain to a competent supervisory authority, including the Austrian Data Protection Authority.